Managing Disruptive Events: How To Create Interdepartmental Responses

Abstract

This article describes new concepts and methods that have been successfully applied to manage disruptive events in a large scale hospital setting. Specifically it addresses problems with service quality that emerge from disruptive events and introduces the concept of wholism as a conceptual foundation for fostering interdepartmental responses. Finally, it presents an instructional method for teaching interdepartmental interdependency in corporate or university settings.