Crouch, Suzanne J., and Karen Ripper. “Empowering Patients With A Hotline To The Chief Nursing Officer”. American Journal of Health Sciences (AJHS) 7, no. 1 (May 31, 2016): 23-30. Accessed August 5, 2020. https://clutejournals.com/index.php/AJHS/article/view/9694.