Development And Validation Of A Diagnosis And Evaluation Instrument For Non-Governmental Organizations: Indicators To Determine Strengths, Weaknesses, And Areas Of Opportunity As A Means To Improve NGOs Performance

Abstract

Currently, there are many effectiveness and efficiency theories, models and indicators in the companies worldwide. These theories, models, and indicators are more frequently applied to increase productivity and improve product and/or service quality. However, most non-governmental organizations (NGOs) in Mexico lack the necessary administrative structure to achieve a correct performance. NGOs help, to a large extent, improve the quality of life of many people in the developing countries, but the lack of tools has prevented NGOs from achieving their best performance (regarding productivity, efficiency, and transparency). The former can diminish reliability from the potential donors. A little has been done regarding NGOs administrative management in Mexico. The little existing research is mainly based on aspects such as NGOs history, experience, and current situation. Experts still expect other people, through formal studies, to complete this research to provide NGOs with the necessary tools to achieve the sector expected growth. The purpose of this research is to provide the tools that this type of organizations need to increase their performance level and improve credibility to attain their social objectives.