Achieving Business Excellence Prize: The Case Of Trimo Trebnje d.d.

Abstract

The late 1980s and early 1990s saw a global realization of the strategic importance of quality, and many countries established programmes to recognize quality and excellence. Companies pursuing an excellence strategy soon recognized that the award frameworks offered more than just a vehicle for recognition. The frameworks were seen to be best-practice models for implementing excellence strategies, performing self-assessments, benchmarking and, ultimately, delivering improved performance. The purpose of this paper is twofold. First, we present the business excellence from the European Foundation for Quality Management (EFQM) Excellence model point of view. Second, we describe how employee results, customer results, and favourable society results are achieved through leadership driving policy and strategy, people, partnerships and resources, and processes, which ultimately lead to excellence in key performance results in a manufacturing company that won the 2002 Slovene National Quality Award based on the EFQM Excellence model.