Naude, P. and Rudansky-Kloppers, S. 2016. Perceptions Of Customers Regarding Their Expectations Of Service Quality In South African Full-Service Restaurants. International Business & Economics Research Journal (IBER). 15, 2 (Feb. 2016), 55–68. DOI:https://doi.org/10.19030/iber.v15i2.9609.