NAEEM, H.; AKRAM, A.; SAIF, M. I. Service Quality And Its Impact On Customer Satisfaction: An Empirical Evidence From The Pakistani Banking Sector. International Business & Economics Research Journal (IBER), [S. l.], v. 8, n. 12, 2009. DOI: 10.19030/iber.v8i12.3201. Disponível em: https://clutejournals.com/index.php/IBER/article/view/3201. Acesso em: 17 jul. 2024.