NAEEM, H.; SAIF, M. I.; KHALIL, W. Emotional Intelligence And Its Impact On Service Quality Empirical Evidence From The Pakistani Banking Sector. International Business & Economics Research Journal (IBER), [S. l.], v. 7, n. 12, 2008. DOI: 10.19030/iber.v7i12.3313. Disponível em: https://clutejournals.com/index.php/IBER/article/view/3313. Acesso em: 17 jul. 2024.