WALDMANN, E.; RATNATUNGA, J. A Marketing Approach To Service Quality In Accounting: A Case Study. International Business & Economics Research Journal (IBER), [S. l.], v. 2, n. 5, 2003. DOI: 10.19030/iber.v2i5.3795. Disponível em: https://clutejournals.com/index.php/IBER/article/view/3795. Acesso em: 17 jul. 2024.