BODENDORF, F.; ROBRA-BISSANTZ, S.; WEISER, B. Proactive Customer Relationship Management In E-Commerce. International Business & Economics Research Journal (IBER), [S. l.], v. 2, n. 11, 2003. DOI: 10.19030/iber.v2i11.3858. Disponível em: https://clutejournals.com/index.php/IBER/article/view/3858. Acesso em: 17 jul. 2024.