MANFRED F. MAUTE, M. F. M. Restraining The Dissolution Of Faltering Exchange Relationships: The Influence Of Relationship Trust And Switching Barriers On Customer Complaining, Loyalty, And Defection. International Business & Economics Research Journal (IBER), [S. l.], v. 1, n. 5, 2002. DOI: 10.19030/iber.v1i5.3927. Disponível em: https://clutejournals.com/index.php/IBER/article/view/3927. Acesso em: 17 jul. 2024.