DADASHZADEH, M.; KRISHNAIYER, K.; RAMKUMAR, A.; SWAMINATHAN, S. A Roadmap For Customer Relationship Management. International Business & Economics Research Journal (IBER), [S. l.], v. 1, n. 12, 2002. DOI: 10.19030/iber.v1i12.4013. Disponível em: https://clutejournals.com/index.php/IBER/article/view/4013. Acesso em: 17 jul. 2024.