ISHIKAWA, A.; MORITA, Y.; AMASAKA, K. Constructing Measures Of CS Effectiveness To Boost Subjective Quality At Manufacturers. International Business & Economics Research Journal (IBER), [S. l.], v. 10, n. 11, p. 55–62, 2011. DOI: 10.19030/iber.v10i11.6405. Disponível em: https://clutejournals.com/index.php/IBER/article/view/6405. Acesso em: 17 jul. 2024.