ZAIM, H.; BAYYURT, N.; ZAIM, S. Service Quality And Determinants Of Customer Satisfaction In Hospitals: Turkish Experience. International Business & Economics Research Journal (IBER), [S. l.], v. 9, n. 5, 2010. DOI: 10.19030/iber.v9i5.8145. Disponível em: https://clutejournals.com/index.php/IBER/article/view/8145. Acesso em: 17 jul. 2024.