COETZEE, J. Client-Centricity In South African Retail Banking. International Business & Economics Research Journal (IBER), [S. l.], v. 13, n. 5, p. 997–1016, 2014. DOI: 10.19030/iber.v13i5.8767. Disponível em: https://clutejournals.com/index.php/IBER/article/view/8767. Acesso em: 17 jul. 2024.