Naeem, Hummayoun, M. Iqbal Saif, and Wajeeha Khalil. “Emotional Intelligence And Its Impact On Service Quality Empirical Evidence From The Pakistani Banking Sector”. International Business & Economics Research Journal (IBER) 7, no. 12 (December 1, 2008). Accessed July 17, 2024. https://clutejournals.com/index.php/IBER/article/view/3313.