Saxby, Carl L., Craig R. Ehlen, and Timothy R. Koski. “The Relationship Of Service Quality To Client Satisfaction In An Accounting Firm Setting”. International Business & Economics Research Journal (IBER) 2, no. 3 (March 1, 2003). Accessed July 17, 2024. https://clutejournals.com/index.php/IBER/article/view/3777.