Ishikawa, Akinori, Yuki Morita, and Kakuro Amasaka. “Constructing Measures Of CS Effectiveness To Boost Subjective Quality At Manufacturers”. International Business & Economics Research Journal (IBER) 10, no. 11 (October 27, 2011): 55–62. Accessed July 17, 2024. https://clutejournals.com/index.php/IBER/article/view/6405.