An Empirical Examination Of The Nexus Between Information Systems And Organizational Performance Behaviors Of Quick - Service Restaurants In Port Harcourt

Abstract

This study examined the association of information systems and organizational performance behavior. The population of the study was 156 top echelon members of the selected organizations; whereas the sample size was 112 as determined using the Taro Yemen’s formula. Questionnaire was the instrument for data collection. Data were presented using descriptive statistics and hypotheses were tested with the Spearman’s Rank Order Correlation Coefficient and results showed that there is a significant association of three dimensions of information systems with the measures of organizational performance. The study concluded that adoption of information systems in the fast food outlets is capable of bringing about better performance because it allows the organizations to:(1) have hands- on information on virtually every bit of its operations, (2) promotes prudent and transparent resource application and (3) makes organizations to speedily and flexibly respond to service requests. The study recommended that: (1) Organizations should ensure that reasonable attention is accorded the application of information systems in the running of its operations by giving it a priority attention during resource allocations. (2) Staff should be periodically trained on the use of information systems’ supporting technologies so that everyone in the organization can use the systems effectively, and (3) Good systems development experts should be consulted periodically to analyze and design new systems or update existing ones to match with organizations’ current realities.