OKUTOMI, H.; AMASAKA, K. Researching Customer Satisfaction And Loyalty To Boost Marketing Effectiveness: A Look At Japans Auto Dealerships. International Journal of Management & Information Systems (IJMIS), [S. l.], v. 17, n. 4, p. 193–200, 2013. DOI: 10.19030/ijmis.v17i4.8093. Disponível em: https://clutejournals.com/index.php/IJMIS/article/view/8093. Acesso em: 17 jul. 2024.