LABACH, E. J. Improving Customer Retention Through Service Quality At Call Centers. International Journal of Management & Information Systems (IJMIS), [S. l.], v. 14, n. 3, 2010. DOI: 10.19030/ijmis.v14i3.842. Disponível em: https://clutejournals.com/index.php/IJMIS/article/view/842. Acesso em: 17 jul. 2024.