{"status":true,"content":"<div class=\"csl-bib-body\">\n  <div class=\"csl-entry\"><div class=\"csl-left-margin\">[1]<\/div><div class=\"csl-right-inline\">Cermak, D.S.P., File, K.M. and Prince, R.A. 2011. Customer Participation In Service Specification And Delivery. <i>Journal of Applied Business Research (JABR)<\/i>. 10, 2 (Sep. 2011), 90-97. DOI:https:\/\/doi.org\/10.19030\/jabr.v10i2.5942.<\/div><\/div>\n<\/div>","elementId":"0","events":null}