{"status":true,"content":"<div class=\"csl-bib-body\">\n  <div class=\"csl-entry\"><div class=\"csl-left-margin\">(1) <\/div><div class=\"csl-right-inline\">Cermak, D. S. P.; File, K. M.; Prince, R. A. Customer Participation In Service Specification And Delivery. <i>JABR<\/i> <b>2011<\/b>, <i>10<\/i>, 90-97.<\/div><\/div>\n<\/div>","elementId":"0","events":null}