{"status":true,"content":"<div class=\"csl-bib-body\">\n  <div class=\"csl-entry\">Cermak, D. S. P., File, K. M., &#38; Prince, R. A. (2011). Customer Participation In Service Specification And Delivery. <i>Journal of Applied Business Research (JABR)<\/i>, <i>10<\/i>(2), 90-97. https:\/\/doi.org\/10.19030\/jabr.v10i2.5942<\/div>\n<\/div>","elementId":"0","events":null}