WRIGHT, M. K.; CAPPS III, C. J. Information Technology Customer Service: ?Best Practices? Processes For Operations. Journal of Applied Business Research (JABR), [S. l.], v. 24, n. 3, 2008. DOI: 10.19030/jabr.v24i3.1343. Disponível em: https://clutejournals.com/index.php/JABR/article/view/1343. Acesso em: 17 jul. 2024.