DURVASULA, S.; LYSONSKI, S.; MEHTA, S. C. Service Encounters: The Missing Link Between Service Quality Perceptions And Satisfaction. Journal of Applied Business Research (JABR), [S. l.], v. 21, n. 3, 2005. DOI: 10.19030/jabr.v21i3.1465. Disponível em: https://clutejournals.com/index.php/JABR/article/view/1465. Acesso em: 17 jul. 2024.