FARRIS II, M. T.; HUTCHISON, P. D.; HASTY, R. W. Using Cash-To-Cash To Benchmark Service Industry Performance. Journal of Applied Business Research (JABR), [S. l.], v. 21, n. 2, 2005. DOI: 10.19030/jabr.v21i2.1494. Disponível em: https://clutejournals.com/index.php/JABR/article/view/1494. Acesso em: 17 jul. 2024.