KAYNAMA, S. A.; BLACK, C. I.; KEESLING, G. Impact Of The Internet On Internal Service Quality Factors: The Travel Industry Case. Journal of Applied Business Research (JABR), [S. l.], v. 19, n. 1, 2003. DOI: 10.19030/jabr.v19i1.2154. Disponível em: https://clutejournals.com/index.php/JABR/article/view/2154. Acesso em: 17 jul. 2024.