JEMMASI, M.; STRONG, K. C.; TAYLOR, S. A. Measuring Service Quality For Strategic Planning And Analysis In Service Firms. Journal of Applied Business Research (JABR), [S. l.], v. 10, n. 4, p. 24–34, 1994. DOI: 10.19030/jabr.v10i4.5904. Disponível em: https://clutejournals.com/index.php/JABR/article/view/5904. Acesso em: 17 jul. 2024.