CERMAK, D. S. P.; FILE, K. M.; PRINCE, R. A. Customer Participation In Service Specification And Delivery. Journal of Applied Business Research (JABR), [S. l.], v. 10, n. 2, p. 90–97, 1994. DOI: 10.19030/jabr.v10i2.5942. Disponível em: https://clutejournals.com/index.php/JABR/article/view/5942. Acesso em: 17 jul. 2024.