METZGER, L. M. Measuring Quality Cost Effects On Productivity Using Data Envelope Analysis. Journal of Applied Business Research (JABR), [S. l.], v. 9, n. 3, p. 69–79, 1993. DOI: 10.19030/jabr.v9i3.6039. Disponível em: https://clutejournals.com/index.php/JABR/article/view/6039. Acesso em: 17 jul. 2024.