ROSLOW, S.; NICHOLLS, J. A. F.; TSALIKIS, J. Time And Quality: Twin Keys To Customer Service Satisfaction. Journal of Applied Business Research (JABR), [S. l.], v. 8, n. 2, p. 80–86, 1992. DOI: 10.19030/jabr.v8i2.6168. Disponível em: https://clutejournals.com/index.php/JABR/article/view/6168. Acesso em: 17 jul. 2024.