CLUTE, R. C.; KNIGHTS, R. M. Book Review: The Manager’s Guide To Total Quality. Journal of Applied Business Research (JABR), [S. l.], v. 7, n. 4, p. 138–138, 1991. DOI: 10.19030/jabr.v7i4.6218. Disponível em: https://clutejournals.com/index.php/JABR/article/view/6218. Acesso em: 17 jul. 2024.