SCAZZERO, J. A.; LONGENECKER, C. O. The Illusion Of Quality: Controlling Subjective Inspection. Journal of Applied Business Research (JABR), [S. l.], v. 7, n. 1, p. 52–56, 1991. DOI: 10.19030/jabr.v7i1.6259. Disponível em: https://clutejournals.com/index.php/JABR/article/view/6259. Acesso em: 17 jul. 2024.