PANDEY, S. K.; DEVASAGAYAM, R. Responsiveness As Antecedent Of Satisfaction And Referrals In Financial Services Marketing: Empirical Evidence From An Emergent Economy. Journal of Applied Business Research (JABR), [S. l.], v. 28, n. 1, p. 115–132, 2011. DOI: 10.19030/jabr.v28i1.6689. Disponível em: https://clutejournals.com/index.php/JABR/article/view/6689. Acesso em: 17 jul. 2024.