STAN, V.; CAEMMERER, B.; CATTAN-JALLET, R. Customer Loyalty Development: The Role Of Switching Costs. Journal of Applied Business Research (JABR), [S. l.], v. 29, n. 5, p. 1541–1554, 2013. DOI: 10.19030/jabr.v29i5.8069. Disponível em: https://clutejournals.com/index.php/JABR/article/view/8069. Acesso em: 17 jul. 2024.