LIU, C.; LIU, X.; GENG, Z. Emotional Labor Strategies And Service Performance: The Mediating Role Of Employee Creativity. Journal of Applied Business Research (JABR), [S. l.], v. 29, n. 5, p. 1583–1596, 2013. DOI: 10.19030/jabr.v29i5.8076. Disponível em: https://clutejournals.com/index.php/JABR/article/view/8076. Acesso em: 17 jul. 2024.