FORRESTER, W. R.; MAUTE, M. F. The Impact Of Relationship Satisfaction On Attributions, Emotions, And Behaviors Following Service Failure. Journal of Applied Business Research (JABR), [S. l.], v. 17, n. 1, 2001. DOI: 10.19030/jabr.v17i1.8148. Disponível em: https://clutejournals.com/index.php/JABR/article/view/8148. Acesso em: 17 jul. 2024.