SRISAMRAN, P.; RACTHAM, V. V. Customer-Centric Knowledge Creation For Customer Relationship Management. Journal of Applied Business Research (JABR), [S. l.], v. 30, n. 2, p. 397–408, 2014. DOI: 10.19030/jabr.v30i2.8410. Disponível em: https://clutejournals.com/index.php/JABR/article/view/8410. Acesso em: 17 jul. 2024.