CARR, A. S. An Examination Of Technology And Organizations Change In Service Delivery To Meet Customer Expectations. Journal of Applied Business Research (JABR), [S. l.], v. 30, n. 3, p. 725–736, 2014. DOI: 10.19030/jabr.v30i3.8557. Disponível em: https://clutejournals.com/index.php/JABR/article/view/8557. Acesso em: 17 jul. 2024.