SHIN, D.; KALINOWSKI, J.; KIM, S.; KIM, I.-J. Maximizing The Impact Of Improvement Efforts On Customer Satisfaction. Journal of Applied Business Research (JABR), [S. l.], v. 31, n. 3, p. 1005–1014, 2015. DOI: 10.19030/jabr.v31i3.9231. Disponível em: https://clutejournals.com/index.php/JABR/article/view/9231. Acesso em: 17 jul. 2024.