ARSHAD, A. M.; SU, Q. Interlinking Service Delivery Innovation And Service Quality: A Conceptual Framework. Journal of Applied Business Research (JABR), [S. l.], v. 31, n. 5, p. 1807–1822, 2015. DOI: 10.19030/jabr.v31i5.9393. Disponível em: https://clutejournals.com/index.php/JABR/article/view/9393. Acesso em: 17 jul. 2024.