VILJOEN, K.; ROBERTS-LOMBARD, M. Customer Retention Strategies For Disintermediated Travel Agents: How To Stop Customers From Migrating To Online Booking Channels. Journal of Applied Business Research (JABR), [S. l.], v. 32, n. 2, p. 541–554, 2016. DOI: 10.19030/jabr.v32i2.9595. Disponível em: https://clutejournals.com/index.php/JABR/article/view/9595. Acesso em: 17 jul. 2024.