ELLYAWATI, J. Double Deviation Investigation Of Perceived Service Recovery Justice: A Study On The Indonesian Airline Industry. Journal of Applied Business Research (JABR), [S. l.], v. 33, n. 6, p. 1263–1272, 2017. DOI: 10.19030/jabr.v33i6.10059. Disponível em: https://clutejournals.com/index.php/JABR/article/view/10059. Acesso em: 17 jul. 2024.