MPINGANJIRA, M. An Investigation Of Perceived Service Quality In Online Shopping: A Hierarchical Approach. Journal of Applied Business Research (JABR), [S. l.], v. 31, n. 1, p. 115–130, 2014. DOI: 10.19030/jabr.v31i1.9050. Disponível em: https://clutejournals.com/index.php/JABR/article/view/9050. Acesso em: 16 sep. 2024.