BERRAIES, S.; CHTIOUI, R.; YAHIA, K. B. Functional Characteristics Of Banking Websites And Customer Loyalty: The Mediating Role Of Online Trust. Journal of Applied Business Research (JABR), [S. l.], v. 31, n. 3, p. 911–924, 2015. DOI: 10.19030/jabr.v31i3.9246. Disponível em: https://clutejournals.com/index.php/JABR/article/view/9246. Acesso em: 6 dec. 2022.