{"status":true,"content":"<div class=\"csl-bib-body\">\n  <div class=\"csl-entry\">CERMAK, D. S. P.; FILE, K. M.; PRINCE, R. A. Customer Participation In Service Specification And Delivery. <b>Journal of Applied Business Research (JABR)<\/b>, v. 10, n. 2, p. 90-97, 23 set. 2011. <\/div>\n<\/div>","elementId":"0","events":null}