{"status":true,"content":"<div class=\"csl-bib-body\">\n  <div class=\"csl-entry\">Cermak, Dianne S. P., Karen Maru File, and Russ Alan Prince. 2011. \u201cCustomer Participation In Service Specification And Delivery\u201d. <i>Journal of Applied Business Research (JABR)<\/i> 10 (2), 90-97. https:\/\/doi.org\/10.19030\/jabr.v10i2.5942.<\/div>\n<\/div>","elementId":"0","events":null}