{"status":true,"content":"<div class=\"csl-bib-body\">\n  <div class=\"csl-entry\">Cermak, D. S. P., File, K. M. and Prince, R. A. (2011) \u201cCustomer Participation In Service Specification And Delivery\u201d, <i>Journal of Applied Business Research (JABR)<\/i>, 10(2), pp. 90-97. doi: 10.19030\/jabr.v10i2.5942.<\/div>\n<\/div>","elementId":"0","events":null}