{"status":true,"content":"<div class=\"csl-bib-body\">\n  <div class=\"csl-entry\"><div class=\"csl-left-margin\">[1]<\/div><div class=\"csl-right-inline\">D. S. P. Cermak, K. M. File, and R. A. Prince, \u201cCustomer Participation In Service Specification And Delivery\u201d, <i>JABR<\/i>, vol. 10, no. 2, pp. 90-97, Sep. 2011.<\/div><\/div>\n<\/div>","elementId":"0","events":null}