{"status":true,"content":"<div class=\"csl-bib-body\">\n  <div class=\"csl-entry\">Cermak, D. S. P., K. M. File, and R. A. Prince. \u201cCustomer Participation In Service Specification And Delivery\u201d. <i>Journal of Applied Business Research (JABR)<\/i>, Vol. 10, no. 2, Sept. 2011, pp. 90-97, doi:10.19030\/jabr.v10i2.5942.<\/div>\n<\/div>","elementId":"0","events":null}